Privacy Policy

Go Back

Effective date: 1 January 2026 | Last updated: 1 January 2026 | Applies to: IMPILO, Kotton Kernel Private, RNNR Sportswear

1. Who We Are

IMPILO ("we", "us", "our") is a South African apparel brand operating under Kotton Kernel (Pty) Ltd, registered in the Republic of South Africa. Our principal place of business is Johannesburg, Gauteng.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with us in any other way.

2. Information We Collect

We may collect the following types of personal information:

Identity data: first name, last name, username, or similar identifier
Contact data: email address, phone number, delivery address
Transaction data: details of products purchased, payment method type (not full card numbers), and order history
Technical data: IP address, browser type and version, device type, time zone setting, operating system
Usage data: information about how you use our website, products, and services
Marketing data: your preferences in receiving marketing communications from us

We do not collect any special categories of personal data (such as data about your race, religion, health, or biometric data).

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders, including delivery and returns
To manage your account and provide you with customer support
To send you order confirmations, shipping updates, and necessary account communications
To send you marketing communications (only where you have opted in)
To improve our website, products, and customer experience
To comply with applicable legal obligations

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

Courier and logistics partners to facilitate delivery of your orders
Payment processors who handle transactions securely on our behalf (e.g., PayFlex, bank EFT processors)
Email and marketing platforms for sending newsletters and transactional emails
Analytics providers to help us understand website usage (data is anonymised where possible)
Legal authorities where required by law or to protect our rights

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order data is retained for a minimum of 5 years in compliance with South African tax and consumer protection law.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Object to the processing of your personal information
Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at support@impilo.co.za. We will respond within 30 days of receiving your request.

7. Cookies

Our website uses session storage (not persistent cookies) to maintain your cart during your browsing session. This data is not transmitted to our servers and is cleared when you close your browser. We do not use third-party tracking cookies.

8. Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no system is entirely secure and we cannot guarantee absolute security of your data transmitted over the internet.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: privacy@impilo.co.za
Postal: IMPILO / Kotton Kernel (Pty) Ltd, Johannesburg, Gauteng, South Africa