Everything you need to know about how we get your order to you — and what to do if something isn't right.
All IMPILO orders are dispatched from Johannesburg, South Africa. We ship nationwide to all major cities and regional areas via our courier partners.
| Shipping Method | Estimated Time | Cost |
|---|---|---|
| Standard Delivery (SA) | 3 – 5 business days | R 99 |
| Express Delivery (SA) | 1 – 2 business days | R 175 |
| Free Delivery | 3 – 5 business days | Free on orders over R 1 200 |
Please note: Delivery times are estimates and begin from the date your order is dispatched, not the date of purchase. Orders placed before 12:00 PM on business days are typically dispatched the same day.
Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery status in real time through our courier's tracking portal.
We want you to love what you wear. If something doesn't work out, we offer a 14-day return window from the date of delivery, subject to the conditions below.
To qualify for a return or exchange, your item must:
Email returns@impilo.co.za with your order number and reason for return within 14 days of receiving your order.
We will review your request and send a prepaid return label to your registered email address within 1 – 2 business days.
Securely repack the item in its original packaging and drop it off at your nearest designated courier collection point.
Once we receive and inspect your return, your refund will be processed within 5 – 7 business days to your original payment method. Exchanges are processed within 3 – 5 business days.
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@impilo.co.za with:
We will prioritise your case and ensure a replacement or full refund is arranged at no additional cost to you.
Still need help?
Our team is available Monday – Friday, 9AM – 5PM SAST.