These terms govern your use of the IMPILO website and purchase of our products. Please read them carefully.
Welcome to IMPILO. By accessing or using this website and placing an order, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, users, and customers. If you do not agree with any part of these Terms, you may not use our website or purchase our products.
IMPILO is a brand of Kotton Kernel (Pty) Ltd, registered in South Africa ("we", "us", "our"). These Terms are governed by the laws of the Republic of South Africa.
You agree to use this website only for lawful purposes. You must not:
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
Prices are displayed in South African Rand (ZAR) and include VAT at the current applicable rate unless stated otherwise. We reserve the right to change prices at any time without prior notice. However, once an order has been confirmed and payment received, the price at the time of order will apply.
We make every effort to accurately display product colours and details; however, the actual appearance of products may vary slightly due to your device's display settings.
Placing an order constitutes an offer to purchase. Your order is confirmed upon receipt of payment. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or error in pricing.
We accept the following payment methods: Visa, Mastercard, EFT, and PayFlex. All payment information is processed securely through our payment partners. We do not store full card details on our systems.
Delivery times are estimates and are not guaranteed. Risk of loss and title for products pass to you upon delivery. For full details, please refer to our Shipping & Returns policy.
Returns are accepted within 14 days of delivery in accordance with our Returns policy. Refunds will be issued to the original payment method within 5 – 7 business days of receiving and inspecting the returned item.
Consumer rights under the South African Consumer Protection Act (CPA) apply and are not excluded by these Terms.
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of IMPILO / Kotton Kernel (Pty) Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent.
To the fullest extent permitted by law, IMPILO shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products. Our total liability for any claim arising from a purchase shall not exceed the amount paid for the product in question.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under South African law.
We reserve the right to update these Terms at any time. Changes will be effective upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
If you have any questions or concerns about these Terms, please contact us before taking any legal action.
Questions about our terms?
We're happy to clarify anything in plain language.